Things continue to be stable and functional after nearly 12 hours, so we'll mark this as resolved.
Posted Jun 10, 2025 - 20:49 MDT
Update
We are seeing very rare errors at this point, with the product being mostly functional. We continue to monitor availability and will keep this incident open until our hosting provider gives the all clear.
Posted Jun 10, 2025 - 11:18 MDT
Monitoring
We've recovered, but will continue to monitor for stability.
Posted Jun 10, 2025 - 08:59 MDT
Update
There is a widespread internet infrastructure outage impacting many platforms globally — including some of the systems we rely on.
We’re actively monitoring the situation and will restore full service as soon as stability returns.
Thank you for your patience and understanding. We’ll post updates here as needed.
Posted Jun 10, 2025 - 08:50 MDT
Identified
We've placed the application in maintenance mode until our hosting provider has recovered.
Posted Jun 10, 2025 - 08:01 MDT
Investigating
Our upstream hosting provider is having a major outage resulting in some functionality not being available. We'll monitor and work to mitigate the problem.
Specifically, our background tasks are not executing because the underlying infrastructure is down. This represents itself as never-ending "Please Wait" pages. Your action has been queued to be performed, however, it is waiting in a queue. Do not retry these actions.
Posted Jun 10, 2025 - 07:41 MDT
This incident affected: Inspection Dashboard, Property Owner Portal, API, Heroku, and PDF Rendering.